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Mogers Drewett run a smooth operation

Steven Treharne, Managing Partner, tells us how the expert solicitors have seen an increase in customer service levels with the help of Telephone Answering.

When did you realise you needed support?

“Although we’re proud of our outstanding customer service, our in-house reception team still struggled to greet visitors and manage calls; ultimately calls went unanswered. As we’re committed to improving our client experience, we sought out a solution and took a no-obligation trial with Moneypenny.”

What does good customer service look like?

“It’s vital for us to establish a strong relationship with our clients, which all comes down to the level of service. We do this by taking the time to get to know them and to understand their needs, and Moneypenny work in exactly the same way. They were keen to discover more about our firm and how we work as a business to provide the best possible service.”

How has Moneypenny changed your business?

“Fiona, our Moneypenny Receptionist, now answers the calls we can’t get to. The fact that all of our partners and staff know Fiona’s name is reassuring. It’s added an extra layer onto our client service offering, without hiring additional people. Our in-house reception team now dedicate more time to visitors.”

What are the key benefits?

“Moneypenny’s service has made such a positive impact on our firm’s working day. Having the caller’s information at our fingertips helps us better prepare for the return call, saving both parties a lot of time. With Fiona in place, we rest assured our callers always receive exceptional service.”

Any advice for other businesses?

“Choosing Moneypenny was the best business decision for us. If you’re thinking of doing the same, I can guarantee they won’t disappoint.”

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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