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Play Meet your Moneypenny PA
Meet your Moneypenny PA

Knowledgeable, trustworthy and confident – your Moneypenny PA is an extra pair of hands without any of the associated overheads. Briefed by you, your Moneypenny PA will look after your calls exa…

Play What is Pocket Phone System?
What is Pocket Phone System?

Your business calls, in the cloud, on your mobile. Pocket Phone System will leave your callers with …

Informing your team about our service

The reasons why businesses outsource their calls to Moneypenny vary, but the outcome is always the s…

Activating in-app calling

In-app calling cuts costs and improves efficiency. Savvy business owners understand how important it…

Using GPS in the Moneypenny app

The Moneypenny app is the perfect way to keep in touch with your PA. In fact in just 4 super-simple …

Play What are proactive chats and why should I use them?
What are proactive chats and why should I use them?

In a nutshell, proactive chats are an incredibly powerful tool and will add value to your website. T…

How to track Live Chat in Google Analytics

Moneypenny’s Live Chat portal is a great place to see all the chats that have taken place on your …

Play Setting up your Pocket Phone System
Setting up your Pocket Phone System

We’ve made this as simple as possible; from Digital Receptionists to Moneypenny PAs. Although …

What is a virtual PA?

A virtual PA is a remote worker who manages the general administration and reception duties for a bu…

Get to know the Moneypenny portal

     When you use Moneypenny’s Telephone Answering Service, having the support of a dedicated P…

Play Auto-attendant options for Pocket Phone System
Auto-attendant options for Pocket Phone System

This is what we call a Digital Receptionist, and it’s a fantastic tool. Pick from three Digita…

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Our most popular questions

  • Can I meet my Moneypenny PA?

    Yes, we encourage this as much as possible. Please feel free to drop into our Wrexham office whenever suits you. We make great coffee! Moneypenny, Western Gateway, Wrexham, LL13 7ZB.

  • Are all my calls answered by Moneypenny?

    This is up to you – you control the divert facility on your telephone line via your phone’s keypad. You can choose to send all calls, or just the ones when your line is engaged or unanswered.

  • Does Moneypenny keep a log of my past messages?

    Your Moneypenny PA has a log immediately to hand. You also have, via your Online Portal and App, access to a realtime updated log of all calls and messages from the past three months.

  • How do I add Live Chat to my website?

    All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny PA: all the time or just when you’re unavailable. Briefed by you when you join us, they will either resolve your visitor’s request there and then or (having sent the request to you immediately via email) reassure them that you’ll be in touch straight away.

  • Are there any long-term contracts?

    No – we know you don’t want to be tied into a long-term contract. All of our smaller Telephone Answering and Live Chat schemes (inclusive of 150 minutes or chats and below) have a minimum contract length of three months. Thereafter, we require one month’s notice to close your account from the date of your next invoice. For our larger schemes, we require either a six or twelve-month commitment (depending on the volume of inclusive minutes or chats) with three months’ notice to terminate your account.

  • Can I customise my chat window?

    Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.

  • Outsourced Switchboard – New Brand


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    We give you amazing people and technology:


    Your own Moneypenny PA to answer calls exactly as if based in your office.

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    Live Chat

    Amazing people, briefed by you to manage chats whenever you can't.

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    Pocket Phone System

    All the functions and support of an office phone system, minus the hardware.

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